Objective

Seeking a challenging position as a Business Analyst in a reputed corporate in the software development industry.

Summary

Over 7 years experience in the software industry, focusing on conceptualizing business needs and translating them into viable technical solutions. Strengths include successful analysis and problem-solving expertise. Quick learner with ability to grasp new technologies. Energetic and work under pressure. Excellent managerial, organizational, communication, presentation, project management and interpersonal skills, highly-analytical, innovative and creative team player with experience working with cross-functional teams, along with demonstrated ability to complete multiple tasks concurrently and deliver results under pressure in a fast-paced and dynamic environment.

Resume Detail

·   Domain knowledge of Aviation, Cargo Fleet Management, Transportation, Air cargo, Finance, Manufacturing, HR & Payroll, Marketing, CRM, Retail, Schools, Healthcare.

·   Attended PMI Project Management certification course PMP (Nov 2007)
Preparing for Microsoft Certified solution Developer (MCSD.net).

·   Knowledge of Collaborative and project management tools and methodologies.

·   Certification course in ORACLE.

·   Sound Knowledge in Data Mining & Data Warehousing.

Technical Skills:
Data and Process Modeling Tools Software Development Life Cycle, MS Visio, Methodologies/Frameworks UML, Data Modeling and Business Modeling.
Testing Methodologies (White & Black Box).
Databases MS Access, SQL Server 2000 and Oracle 9i/8, Interbase
Languages UML , SQL , TSQL, PL/SQL, MYSQL, C#, ASP.net,  Delphi, Java , HTML, XML, Java Script.
Operating Systems Windows 98/2000/XP, Server 2003.
Office Tools MS Word, MS Excel, MS PowerPoint.
Reporting Tools Crystal Reports, Report Builder, Fast Report.
Project Management Tool MS Project.

Database Tools Toad, SQL Navigator.

Professional Experience

RUS Aviation

Business Analyst

Jan 2007 To Present ,

Sharjah –UAE

RUS Aviation, a rapidly expanding global aviation service providers to bring up new dimensions in serving corporate, Charter, Cargo, Scheduled and Non-scheduled flights around the globe, over flight and landing permits, Cargo Handling, Ground Handling, Fuel Supply, Catering & Hotel arrangement, Diplomatic Clearance, Computerized Flight Plan & Weather Briefing.

Product 1:

Title: Aviation e-Services Portal.

Client: In-house.

Role: Business analyst.

Synopsis:

This portal provides a unified one point of access to RUS aviation clients and stuff to manage the life cycle of the services, including ordering, processing, follow up, payments and customer accounts

Responsibilities:

·   Verifying and validating requirements.

·   Managing a team of people, identifying their roles and responsibilities.

·   Assigning tasks to team members and measuring them, reporting back to management.

·   Preparing Requirements traceability matrix.

·   Preparing Business process flows, Data flows, Use-Cases. Documenting functional specifications and enhancements for the new system.

·   Preparing Test plan
managing quality assurance effort (Test cases, Test script and test case execution).

·   Meeting Business group people and other stakeholders in project.

·   Interacting with Senior Management.

Environment: Windows, Microsoft Suite (PowerPoint, excel, Word), Visio, MS Project, SQL server 2005, C#, Asp.net.

Product 2:

Title: Cargo System.

Client: In-house.

Role: Business analyst.

Synopsis:

This system aimed to manage the Air Cargo service in RUS Aviation with IATA standard documents, also we solved the delivery problems by designing Windows Mobile module which handles the flight information using a portable barcode enabled system.

Responsibilities:

·   Helped client in development of business requirements, including identification of opportunities for improvement and optimization of business processes.

·   Documenting all the requirements. Conducted JAD sessions to help different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

·   Maintained Traceability Matrix (RTM).

·   Played Role of Project manager in initiating, planning, executing, controlling and closing processes. Made project plan and calculated resources. Used Gantt charts. Took care of Reporting and time tracking Activities.

·   Responsible for assigning tasks to team members and managing their reporting activities.

·   Track and maintain stakeholder requested enhancements and changes.
Creation of Test plans/ Test Scenarios/ Test Cases/Test Matrix. Documentation of Test Procedures and Test cases for user acceptance, functional and integration testing. Defects were reported and followed up with developers to discuss updates about the defect status.

·   Worked closely in project plan and architecture of the solution.
Whatever system is supposed to do I implemented that in excel and measured calculations. I saw system results and excel results and matched them.

Environment: Windows, Windows CE 5.0, C#, SQL Server 2005.

SEI

Business Analyst

Oct 2000 To Jan 2007

Damascus –SYRIA

Souccar for Electronic Industries (SEI) is a Syrian Engineering, Procurement, and Construction Company, actively involved in the field of electronics, electrical power, and the information technology industry. It is a technology-driven value added system integrator, fueled by modern thinking and unique ideas, especially when adding collective experience and innovative technology to the scope of delivery.

It was the first Arab Syrian Company, to be awarded the ISO- 9002:1998 quality standards in its line of business. And currently hold the ISO-9001:2000 certification.

Product 1:

Title: FMCG System.

Client: Satco (Damascus – SYRIA).

Role: Business analyst.

Synopsis:

FMCG system designed to manage the (FMCG) companies’ through designing and follow up the annual, monthly, daily sales plans for each product, branch and sales man. Market study, Account Payable, account receivable, general ledger, stock control, vehicle control, HR & Payroll.

Responsibilities:

·   Helped client in development of business requirements, including identification of opportunities for improvement and optimization of business processes.

·   Documenting all the requirements. Conducted JAD sessions to help different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

·   Maintained Traceability Matrix (RTM).

·   Played Role of Project manager in initiating, planning, executing, controlling and closing processes. Made project plan and calculated resources. Used Gantt charts. Took care of Reporting and time tracking activities.

·   Responsible for assigning tasks to team members and managing their reporting activities.

·   Track and maintain stakeholder requested enhancements and changes.

·   Creation of Test plans/ Test Scenarios/ Test Cases/Test Matrix. Documentation of Test Procedures and Test cases for user acceptance, functional and integration testing. Defects were reported and followed up with developers to discuss updates about the defect status.

·   Worked closely in project plan and architecture of the solution.

·   Whatever system is supposed to do I implemented that in excel and measured calculations. I saw system results and excel results and matched.

Environment: Windows, Window CE 5.0, C#, Oracle 10g.

Product 2:

Title: ERP System.

Client: SEI (Damascus – SYRIA).

Role: Business analyst.

Synopsis:

A solution for managing the trading companies, by controlling the Sales and Purchasing Processes, integrated with Stock Management, Item Accounting, Accounting, Account Payable & Receivable, HR, and Payroll modules, and after studying the market requirement the manufacturing module was designed and integrated with other listed modules.

Responsibilities:

·   Did complete business modeling of client's business.

·   Understood and refined processes.

·   Conducted interviews with various stakeholders in project and organized meetings.

·   Helped group to reach common goals related to project, identified problem and did Simulations to analyze causes of problem.

·   Prepared Problem statement, vision document, Supplementary specification, Use Case model, UI specifications for project.

·   Helped Project manager in initiating, planning, executing, controlling and closing processes. Participated in preparation of project plan and calculated resources.

·   Prepared Test plan and test strategy for project.
Worked as a QA and wrote test cases, test scenarios, test scripts and prepared defect report for the system. Also worked on requirements traceability matrix.

Environment: windows, Oracle 10g, C#, Excel, Project 2003 and word. 

Product 3:

Title: Cargo Fleet Management System.

Client: NTC (Damascus – SYRIA).

Role: Business analyst.

Synopsis:

NTC is a very huge Ground cargo company owned over 560 vehicles, 1500 drivers and 10 branches around Syria. The goal of this solution was to help the managers to prepare the price list for each destination, by calculating the average expanses per 1KM. Starting off this point the solution designed to control the vehicles expenses (Registration, Insurance, In- House maintenance, Out-House Maintenance, Driver salary and spare part).In other side, the system control the vehicle revenues and integrated with ERP system (Accounting, HR &Payroll, Stock Management), also small business intelligent module was design to reach the solution goals.

Responsibilities:

·   Interacted with business users to get understanding of clients business needs gathered business requirements.

·   Created use cases, Use case diagram, Business flow diagram.

·   Conducted many formal and informal sessions to develop architectural solution that the application meets the business requirements, to resolve open issues and change requests.

·   Developed detailed use case diagrams.

·   Did weekly status reports to monitor the progress and identify
critical points to allocate resources and did decision support for development life cycle.

·   Worked as a Quality analyst during testing phase and helped in changing screens.

·   Consulted client related to market research strategy for selling product.

Environment: windows, Oracle 10g, Delphi, Excel, Project 2003 and word. 

Product 4:

Title: Syrian Customs HR & Payroll.

Client: Syrian Customs (Damascus, Homs, Aleppo, Latakia, Tartous, Hama, Hasaka).

Role: Business analyst.

Synopsis:

This solution was purely HRMS for Syrian customs, implemented in 7 branches around Syria. Central database was design in the head office, and 6 related database in the other branches with data synchronization between them using Oracle Replication technology.

Responsibilities:

·   Did complete business modeling of client's business.

·   Understood and refined processes.

·   Conducted interviews with various stakeholders in project and organized meetings.

·   Helped group to reach common goals related to project, identified problem and did Simulations to analyze causes of problem.

·   Prepared Problem statement, vision document, Supplementary specification, Use Case model, UI specifications for project.

·   Helped Project manager in initiating, planning, executing, controlling and closing processes. Participated in preparation of project plan and calculated resources.

·   Prepared Test plan and test strategy for project.

·   Worked as a QA and wrote test cases, test scenarios, test scripts and prepared defect report for the system. Also worked on requirements traceability matrix.

Environment: windows, Oracle 9i, Delphi, Excel, Project 2003 and word. 

Education

Computer Engineering Diploma

Damascus University

1999 – 2005

Damascus, Syria

Personal Information

Transferable employment visa (SAIF Zone)

U.A.E Driving License

Languages

English

Medium

Arabic

Native

References

References and transcripts are available upon request